Join Our Team – Exciting Shaw Call Centre Jobs Available!

About Us

At Shaw, we believe in delivering exceptional service to our customers while fostering a positive workplace culture for our employees. We are a leading provider of telecommunications services in Canada, dedicated to innovation and excellence. As we expand our operations, we are looking for enthusiastic individuals to join our team in our call centre department.

Job Description

Shaw call centre jobs involve a variety of responsibilities that require excellent communication skills, problem-solving abilities, and a passion for customer service. In this role, you will be the first point of contact for our customers, addressing inquiries and providing solutions in a fast-paced environment.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
Assist customers in troubleshooting technical issues or concerns related to their Shaw services.
Provide detailed information about Shaw products and services to enhance customer understanding and satisfaction.
Document customer interactions and maintain accurate records in the database.
Escalate complex issues to the appropriate departments while ensuring customer follow-up and satisfaction.
Collaborate with team members to improve processes and enhance customer experience.
Stay updated on the latest Shaw products, services, and technology trends.

Qualifications

We are seeking candidates who are committed to providing high-quality customer service and can thrive in a dynamic environment. The ideal candidates will possess the following qualifications:

High school diploma or equivalent; post-secondary education is an asset.
Previous experience in a call centre or customer service role is preferred but not required.
Strong verbal and written communication skills.
Problem-solving skills with the ability to think critically under pressure.
Team player with the ability to work independently and manage time effectively.
Proficient in using computers and familiarity with customer relationship management (CRM) software is a plus.
Willingness to work flexible hours, including evenings and weekends as required.

What We Offer

Joining our team means becoming part of a vibrant culture where employees are encouraged to learn and grow. We offer a range of benefits and rewards, including:

Competitive salary with opportunities for bonuses based on performance.
Comprehensive health benefits package including medical, dental, and vision coverage.
Generous vacation and paid time off policies.
Ongoing training and professional development opportunities.
Employee discounts on Shaw products and services.
A dynamic, supportive, and collaborative team environment.

Work Environment

Our call centre is designed to create a comfortable and engaging work atmosphere. We believe that a positive work environment leads to happy employees and satisfied customers. Our state-of-the-art facilities include:

Open and spacious workstations equipped with the latest technology.
Break rooms with snacks and refreshments available.
Opportunities for team-building activities and events.
A strong emphasis on work-life balance.

How to Apply

If you are passionate about helping others and want to take your career to the next level, we want to hear from you! To apply for one of our Shaw call centre jobs, please fill out the application form on this page. We look forward to welcoming you to our team!

Our Commitment to Diversity

Shaw is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds, and we believe that diversity drives innovation and success.

Join Us Today!

Don’t miss this opportunity to join a leading telecommunications provider and make a difference in the lives of our customers. Apply today and be part of our exciting journey at Shaw!